Store FAQ

Q: How quickly will I get my order?

A: Orders ship within 5 business days. We use Canada Post for all shipments. Canadian customers can expect their products to arrive 4-6 business days after shipping. U.S. customers can expect their products to arrive 5-9 days after shipping.

 

Q: How much are shipping charges?

A: Shipping rates for Canadian customers are $2.00CAD per order plus $1.00CAD for each item. Shipping rates for U.S. customers are $6.00CAD per order plus $1.00CAD for each item (this includes all applicable customs and duties fees).

 

Q: Which payment methods do you accept?

A: Stripe is our secure payment processor. Most major credit cards are accepted at checkout.

 

Q: What if there is a problem with my order?

A: If you don't receive your order within the time frames mentioned above, or if you are in any way dissatisfied, we want to know!  Send an email to jazz@mikejanzen.ca and we will work out a solution.